Heather’s Blog

Build Credibility to Win

You need to build credibility to win. That’s true for trial lawyers, of course, but it’s also true for parents, partners, real estate agents, salespeople, doctors and educators. In my experience, credibility beats likability when it matters. Sometimes when our trials are over, the Judges ask the lawyers to speak with the jury. That’s fun […]

The Power of the Mind

For as long as I can remember, I’ve believed in the power of the mind. Mind over matter, visualization, belief leading to reality–I bought into them all. But I’m also a trial attorney, and as I say in The Elegant Warrior, in order to win your case you’ve got to have evidence. So I’ve always […]

Earning My Own Credibility…and Coffee

I once heard an interview with the singer Fergie where she said that she worked out every day to earn her own self esteem. (It seems her Humps were due to hard work in the gym.) And I get it. I  believe we earn our own self esteem just like we earn our own credibility.  […]

Use Your Anger to Win

I had just finished speaking to an audience of 350 people on the ways they could use advocacy skills to be on their own side, use their voices, set their boundaries and master objections.  During my hour with them I’d told them about the clients I’ve seen turn adversaries into advocates, and the power of […]

The Power of Technology to Change Lives

Technology has the power to save lives, and to take them. That isn’t a stretch or an exaggeration. This week I gave a keynote to over 300 healthcare providers. One of the things I spoke about was the electronic medical record. Healthcare providers tend to either love the EMR, or hate it. They find it […]

Would You Like to Buy An “E”?

Later today, I am giving a talk on mindfulness to a group of about 400 lawyers. How am I going to sell mindfulness to a group of lawyers? And yes I do mean sell. Because we are all selling, all the time. In my talks, I’m selling my ideas. When these lawyers are on trial, […]

Tell Me What You Want Me to Know

The Elegant Warrior-How to Win Life’s Trials Without Losing Yourself comes out on Tues. Chapter 3 is “Be Curious”.  And in that chapter, I share a little bit about Judge Rosemarie Aquilina.  Judge Aquilina presided over the Larry Nassar case, and I was changed by watching her.  She approached each women who came before her […]

An Email I Will Never Forget

This week I want to share an email I received from my friend, and someone who inspires me every day, Zena. She has used the advocacy tools from the courtroom to be on her OWN side and to advocate for herself. She said I could share her email, so here you go. You can do […]

4 Magic Words – I’m On Your Side

Today I want to talk to you about four words that could change your relationships with the people you serve. Whether you are a real estate agent, a teacher, a doctor or you work in a call center, these words work. What are the four words? “I’m on your side.”  As an attorney, I represent […]

Hear Them, and Try to Get It Right

A few weeks ago I told you that I was a salad girl when I was young, but I didn’t tell you why. The reason I was a salad girl was that I desperately wanted to be a waitress at the Chart Room on Cape Cod. But it was a hard job to get. I […]

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