Heather’s Blog

Are You an Advocate? You’d Better Be.

Are you an advocate? If you want success, no matter what it is you do, the answer is a resounding yes. The definition of advocate is one who speaks in support of something. If you don’t know how to speak in support of your ideas, your business, your team or yourself, you will never realize […]

Storytelling Isn’t Enough. Advocate.

There’s a lot of interest in storytelling right now. People are using it in sales, marketing and branding, and for good reason. Stories are how we communicate, and they help us remember. We’re all telling stories. Parents tell the story of why children should eat their vegetables. Doctors tell the story of how you should […]

Build Credibility and Keep It

Everyone wants to build credibility, and keep it. Here’s the key–start with yourself. It’s been over two years since I started my weekly blog. When I started, I committed to doing a video and a blog newsletter every Thursday, without fail. I made myself a promise, and set myself an expectation. For any of you […]

Advocacy Wins – The Presidency

Want proof that advocacy wins? Look to history. President Chester Arthur served as President from 1881-1885. He was rumored to have owned over 80 pairs of pants and he received four marriage proposals on his last day in office. His nickname was “Elegant Arthur”. For those who have asked whether my book, The Elegant Warrior, is […]

Facts Tell, Stories Sell. But Advocacy Wins

If you want to win–a client, a customer, a sale, or the attention of a student or loved one, you have to learn to advocate. Let me show you what I mean. Imagine you’re a surgeon, and a patient lays dying on your table. As you work desperately to save her life, you look up […]

Have an Opportunity? Take It.

In one of my keynote speeches, I tell the story of a time I stood in front of a set of stairs that led up to a Philadelphia row home.  I had to climb those stairs, step into the home of a dying man and take his deposition. This is part of my job. I […]

How to Be Wiser, Improve Decision Making and See Others’ Perspectives

Who doesn’t want to be wiser, improve decision making and see others’ perspectives more clearly? It’s possible, but the best way to make it happen feels quite ridiculous. If you want to  improve decision making skills and the ability to see others’ perspectives, you should talk about yourself in the third person.  Heather is feeling […]

Knock Over the Microphone

If you want to make a point,  knock over the microphone.  When doctors are sued, they’re vulnerable, confused, angry and upset. And when it is time for them to testify, they often get quite nervous. Courtrooms are very different from operating rooms, and doctors aren’t comfortable in this new environment. When they have to climb […]

The $100 Lesson

When I was a salad girl at The Chart Room, I learned the $100 Lesson from a waitress named Andrea. She was fun, kind and cool, and her customers loved her. She anticipated their every need. One day, while I was in the kitchen cleaning lobsters, a newer waitress came running into the kitchen squealing […]

Use Devotion, Not Passion, to Win

If you want to win life’s trials–try devotion, not passion. I know passion is sexy and fun and a great distraction. We can spend all of our time looking for our passion instead of doing the work. But much of what I know I learned at trial, and devotion has been my greatest teacher. When […]

For more information on how Heather can help you, contact her today.