Heather’s Blog

Give Me Brutal Honesty – Communication With Patients

“There was porn in the call room the first night I slept there.”  The call room is the room where doctors sleep, if they have minutes to catch some sleep, when they are on call. When you’re the first female doctor to ever be on the service, apparently you might find porn in that room. […]

Suffering Superheroes

What I remember most about Mr J is his smile. He smiled through his deposition, through the trial, and even when he lost his case. It was more than a smile, really. It was a mischievous grin, especially fitting on a man who looked a bit like a leprechaun.  He was small in stature, big […]

Vulnerability Could Be the Key to Better Health

Long ago, I represented a doctor who was….difficult. He was a phenomenal surgeon, world famous in his field, but he was not warm and fuzzy.  Not even close. Cold and hard were more his speed. We spent two weeks together, on trial in city hall.  It takes about 2 years from the time a case […]

The Rubber Band Secret and What Could Be

As a medical malpractice trial lawyer, I’ve become obsessed with the power of potential.  Every time I face the jury, I could be a winner, and I could be a loser. It’s both exhilarating and terrifying, and both outcomes are staring me in the face, obvious as can be, every day of the trial. Sometimes what […]

Your Good Health May Rest on This One Thing

Good Health Depends on a Good Healthcare Team I was a chubby kid, but my parents still introduced me to lots of sports. Soccer, swimming, tennis, basketball–so many sports, when all I wanted to do was read and eat Doritos.  I wasn’t particularly good at any of them, but some of my teams were better […]

Are Patients and Doctors Cursed?

Sometimes a Snapple cap can change everything. I opened my iced tea, flipped the lid as I always do, and stopped in my tracks. “You are always looking at your nose, your brain just chooses to ignore it.” That can’t be true. I couldn’t be spending my life just ignoring something as obvious as, well, […]

The Problem With Power in Healthcare

In the movie Malice, Alec Baldwin plays Dr Jed Hill, a surgeon who gives a famous speech during a deposition in a medical malpractice case. “If you’re looking for God, he was in operating room #2 on November 17th, and he doesn’t like to be second guessed… I am God.” No one wants a doctor […]

Health Care Needs to Focus On ROR Over ROI

I’ve been in the relationship business since I was sixteen. I waitressed for years, and I’d get better tips based on the relationships I’d built with my customers. I did very well as a waitress, but I didn’t treat my customers well for the tips. I did it for the interaction itself. My job was […]

Sparks Need Oxygen

It’s been almost a month since we finished the Rubber Band Challenge, and I’m starting to get antsy.  If we want to expand our comfort zones we can’t just wait around for them to grow. We have to push them from the inside–sort of like a chicken breaking out of its shell, or a butterfly […]

Rubber Band Challenge Recap and Bracelet

We did it! We spent 30 days exploring all that we COULD BE.  Just like the people who realized that a rubber band could be an eraser, we saw and explored 30 different possibilities for ourselves. Here are all 30 of our challenges in a nutshell: 1-We Could Be People Who Don’t Complain 2-We Could […]

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